What is the role of a loss adjuster?

The role of a loss adjuster is primarily that of an independent professional who investigates claims on behalf of the insurer. Loss adjusters are typically engaged when a claim is made to evaluate the circumstances surrounding the loss or damage, assess the validity of the claim, and determine the level of compensation that should be paid. They gather evidence, interview witnesses, and often inspect the location of the loss to provide a comprehensive report to the insurer. This investigation ensures that the insurer's interests are safeguarded while also ensuring fair treatment of the claimant.

In this context, the other options do not accurately reflect the specific responsibilities of a loss adjuster. Settling disputes is more aligned with the roles of mediators or dispute resolution professionals rather than the investigative role of a loss adjuster. Managing customer service inquiries is typically the responsibility of customer service representatives rather than loss adjusters, who focus on claims investigation instead. Creating insurance policies is the domain of underwriters, who assess risk and determine coverage terms, rather than loss adjusters who come into play after a claim has been filed.